Global Fund Launches Human Rights Complaints Procedure

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The Global Fund has launched a human rights complaints procedure as part of its commitment to protect and promote human rights in the context of fighting AIDS, tuberculosis and malaria.

The complaints mechanism allows people to submit a complaint to the Global Fund’s Office of the Inspector General if any of five minimum human rights standards (listed below) is believed to have been violated by an implementer of Global Fund grants, in line with the partnership’s commitment to the highest standards of accountability. Implementers of Global Fund-supported programs are expected to:

  1. Grant non-discriminatory access to services for all, including people in detention
  2. Employ only scientifically sound and approved medicines or medical practices
  3. Not employ methods that constitute torture or that are cruel, inhuman or degrading
  4. Respect and protect informed consent, confidentiality and the right to privacy
  5. Avoid medical detention and involuntary isolation unless as a last resort.

Principal Recipients (i.e. any type of organisation such as a government ministry, faith-based organisation, NGO – that are tasked with the financial and programmatic responsibility for the Global Fund grant) are required to identify the risk that any of these standards may be violated. Where a risk is identified, they may need to develop a mitigation plan to ensure violations do not occur. Principal Recipients must also reflect these five standards in agreements with sub-recipients and suppliers and disclose to the Global Fund any cases of non-compliance with the standards.

Anyone can contact the Office of the Inspector General by email, by telephone or through the Global Fund’s website. If someone believes that they have either experienced or witnessed a violation of any of these five rights, they can file a complaint with the Office of the Inspector General online here, via email at or via the free telephone reporting service on +1 704 541 6918.

All information will remain confidential, and anyone making a complaint can also choose to remain anonymous.

 All Global Fund-supported programs are required to meet minimum human rights standards aimed at guaranteeing that Global Fund investments do not infringe upon human rights, that they increase access to quality services and maximise the potential impact of health interventions.

 The information in the complaint will be carefully assessed to identify the seriousness of the allegations, and whether to conduct an investigation. The Global Fund welcomes information that will enable action to improve services.

 “The Global Fund needs to know about any human rights infringements in the programs we support,” said Inspector General Mouhamadou Diagne. “We encourage all to speak up using our whistle-blowing channels which are free, safe and confidential.”

 The Global Fund partnership is committed to removing human rights barriers that reduce access to health programmes, and undermine efforts to end HIV, TB and malaria as epidemics.

For more information regarding the complaints procedure, please download the brochure [ PDF - 1 MBعربيEspañolFrançaisРусский ]. You can also download a poster [ PDF - 1 MBعربيEspañolFrançaisРусский ] for use in awareness raising.